Guest post by Sahana Jayaraman on Peppercom’s Repman Blog
To: Sahana
From: Holly Green
Last night my buzzer rang and from the lobby I heard a voice, “Sahana, you have a floral delivery.” I paused for a minute, thought about the date… “No, it isn’t a special occasion, isn’t my birthday…”
I ran downstairs to see what this was all about. The delivery man handed me a beautiful pot with a vibrant green plant assortment.
I opened the card and it read …. [click here to read the rest]
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About Sahana
I was born in Chicago, spent most of my life in Mt. Laurel, NJ. Lived in India for a few years in between. Went to Ramapo College of NJ for a year before I transfered to Arizona State University, where I graduated with a B.A. from the Walter Cronkite School of Journalism.
Live in San Francisco and work for Peppercom, a leading PR agency with offices in New York, San Francisco and London. At Peppercom I work on technology and financial accounts including Yahoo, Genworth and Ernst & Young. Prior to my work at Peppercom I worked at one of the largest independently owned full service marketing/ad agency in the Southwest. I have been in the world of PR for over five years but also specialize in Digital PR and have skills in the interactive marketing space.
My passions apart from work include music, movies, food, and dancing! I enjoy writing, being outdoors(camping, kayaking, hiking, swimming etc), pilates, working out, fashion, art, a nice glass of wine and but of course the great company of friends and family!
I am south Indian, speak Tamil and Hindi.
Wow, nice story. Actually I too have had some good experiences with AMEX. I had a couple (can you believe it) of frauds on my account – two in ONE year. AMEX were very diligent about it, no hassles, I was impressed. From what I have seen they have much better CS than some of their competitors. I sure want to keep my AMEX. Glad they helped you out, the flowers is a fab gesture!
I’m quite impressed with AMEX’s response to the situation. They have always prided themselves with great customer service.
This is a tough sell, but now is the time when companies are posed with the opportunity to outshine their competition and gain market share. Strong leadership shown from management (ahem… something to learn, Big 3?)
I’m glad your ‘Rewards’ card has been rewarding
Good for you. Probably they had the foresight of getting some bailout money
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http://www.bloomberg.com/apps/news?pid=20601087&sid=afjV5RFxHw1s&refer=patrick.net
Couldn’t resist posting after seeing this article.
Take it easy.